Address: 2245 W Rainbow Drive, Milwaukee, WI 53222
Phone: (414) 123-4567
Email: chh@uwm.edu
Education
Associate’s Degree
Milwaukee Area Technical College
Skills
Customer Service
Project Management
Technical Support
Account Analysis
Data Entry
Work Experience
Product Support Representative I
FIS | 2021 - Present
Streamlined EBT, WIC, and Filtered Spend conversion processes enhancing efficiency in recruitment,
onboarding, equipment deployment, installations, training, and account maintenance for multiple states
Handled high-volume customer interactions, managing 25-50 daily calls and 15-30 emails, while
maintaining data accuracy and consistency
Entered, updated, and verified large volumes of data, ensuring accuracy and consistency
Customer Service & Collections Representative II
US Cellular | 2019 - 2021
Provided Tier 1 technical support, including troubleshooting, problem-solving, and hardware/software
assistance, ensuring customer satisfaction
Provided tailored solutions for customers facing payment challenges, implementing strategic payment
arrangements and fee negotiations to enhance customer satisfaction and financial outcomes
Demonstrated proficiency in handling complex customer issues while maintaining a high call volume and
call status in a fast-paced environment